Refund Policy

Thank you for shopping with HEELIT. We want you to be satisfied with your purchase. This Refund Policy explains when returns, refunds, exchanges, and order cancellations may be available.

Return Window

You may request a return within 30 days after your order is delivered. To be eligible for a return, the item should be in substantially the same condition in which you received it, with any included accessories, packaging, and proof of purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible after delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.

Non-Returnable Items

We may refuse a return when an item has been used beyond what is reasonably necessary to inspect it, has been intentionally damaged, is missing essential parts, or is returned outside the applicable return window. Any legally required rights remain unaffected.

How to Request a Return

Before sending an item back, contact HEELIT customer support and provide your order number and reason for the return. We will provide return instructions if the request is approved. Do not send products to an address unless HEELIT has provided or confirmed that return address.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, return shipping costs may be the responsibility of the customer. If HEELIT made an error with your order, we will provide an appropriate resolution.

Refunds

After a returned item is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Processing time after approval can vary depending on your bank, card issuer, or payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable unless required by law or the refund is related to an error by HEELIT.

Exchanges

If an exchange is available for your item, contact us first. Depending on inventory and the circumstances, we may provide an exchange or ask you to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible. We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

Chargebacks and Payment Disputes

If you have a problem with an order, please contact us first so we can try to resolve it. Nothing in this policy limits any rights you may have under applicable consumer protection laws or through your payment provider.

Contact Us

For return or refund questions, contact HEELIT through the contact information shown on our website and include your order number when available.